Refund & Exchange Policy 

Refund Policy and Exchange - 

We accept returns within 30 days of delivery, provided the item is unused and in its original condition. A full refund will be issued minus return shipping costs.

Important Notes:​

• Gift cards are non-refundable and cannot be cancelled. 

Condition of Returns

To be eligible for a return, the item must be unused and in its original packaging, including any gift packaging received.

Refunds

Once we receive and approve the return, a refund will be processed to your original method of payment.

• Refunds are calculated based on the promotional discount applied to the order.

• It may take 2-7 business days for the refund to reflect in your account.

Exchanges

We offer store credit for exchanges. Once your return is approved, we will issue a personalised store credit code. All exchanges are final.

Start a Return

If you are eligible for a return or exchange, please contact us at soleclipsejewellery@gmail.com with the following details:

• Order number

• Item(s) you wish to return or exchange

• For gift exchanges, provide the full name, email, order number, shipping address, or phone number of the original purchaser.

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